Remember the mean girls or guys in school? Well Sybil reminds us that they don’t disappear after we get out of school.

Sybil Stershic joins me on the podcast where we explore working with jerks.  Sybil has some interesting points of view when it comes to working with the jerks you thought you’d left behind. I met Sybil a few years back at a conference and began following her and her blog and have found her advice and counsel to be spot on. Her professional focus is on helping companies undestand the impact of quality service on their business and helping with the basics of marketing. She has written two books on the subject:

Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits

And…

Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care

You can visit her site here: http://www.qualityservicemarketing.com/

Take a few minutes and listen to Sybil and I kick around how you can deal with jerks at work. Her advice – don’t call HR. Why? Listen and find out!

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