What is Paul Thinking?

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program design

What do you call a reward program designed by committee? A Chimera!

I read Michael Crichton’s book “Next” a few years back. The book focuses on gene therapy and the use – or more accurately –the misuse of genetic material.   Early on in the book the concept of a Chimera was brought up.  A… Continue Reading →

Never Cross the Social and Market Norms Streams

One of my favorite books on influence is “Predictably Irrational” by Dan Ariely. It’s a mash up of “Freakonmics” and “Influence: Science and Practice” and “Fooled by Randomness.” I reference the book regularly and have my e-notes in a special file… Continue Reading →

One Question to Ask if You Want to Increase Performance

Incentive programs reward people for hitting specific goals.  Typically, you announce the requirements and as your audience performs and hit the specified hurdles, they earn awards – points, credits, what have you. The points earned can be redeemed for merchandise,… Continue Reading →

Incentive Award Choices – Focus on “We” Awards

What I thought about this weekend is that most companies would love to have all their employees (or their distribution channel and customers for that matter) focused on the best interests of the company.  However, that is a difficult task. … Continue Reading →

Channel Loyalty – Is It Possible Today?

The short answer is yes. But this would rank right up there as one of my top 10 boring-est blog posts if that was the only answer I gave. If you rely on independent channels to distribute and sell your… Continue Reading →

Garbage In Garbage Out – Designing Incentives Isn’t Easy

Too often I see incentive programs that cause more problems than they solve. For some reason people think it’s easy designing programs because they remember giving their kids potty-training stickers and they use that as their “expert” program design experience…. Continue Reading →

5-Part Blog Series in PDF Form – Thoughts on Enterprise Incentive & Reward Design

The first post in this series went up July 25, 2017 and the final installment was live on October 12, 2017. Can’t rush brilliance – or its opposite. I said when I started the series that I’d combine the posts… Continue Reading →

Being a Participant VS Participating

Back in 2007 I read a post on a site that is no longer showing up in a google search. So much for the internet “always” remembering. (But I do. Ping me if you forgot where you put your keys.)… Continue Reading →

#1 Thing Incentive Programs Get Wrong

I get frustrated sometimes when I read articles, posts and even books about incentives, rewards, recognition and other topics related to designing and delivering great influence programs. Mostly because I continue to see bad advice being doled out over and… Continue Reading →

5 of 5 – The Final Chapter Enterprise Incentive Design – The FIRST Thing You Should Do

[I probably should have crafted this series of posts better since this is the last in the 5-part series and it is all about the first thing you should do before creating your program/initiative. Hindsight is always 20/20 and foresight… Continue Reading →

4th in a 5-Part Series – Control is Critical

Been awhile since I posted the 3rd installment in this series – “Design for the Many – Not the One”. But, alas, I did not forget you, gentle reader. I’ve just been busy. Crazy busy. I’m convinced that activity on… Continue Reading →

Enterprise Incentive and Recognition Design – Part Trey – Design for the Many – Not the Few?

This is the 3rd in the 5-part series on things to consider when designing incentive and recognition strategies for the enterprise. First of all, please don’t assume any of these individual postings in the series are exhaustive of how to… Continue Reading →

Enterprise Incentive and Recognition Design – Part 2 – Time to Align

A little alliteration never hurt anyone. The first post in this 5-part series went up on July 25th. It focused on making sure your program design fits with your brand. I can sum up that post with this quote: “Don’t… Continue Reading →

Incentives and What Now Is Considered Luxury

[The following was originally written for an internal company newsletter and then remixed for a blog post on my company’s blog. Below is the raw material I provided to make both of those efforts happen. I thought was worthy of… Continue Reading →

Enterprise Incentive and Recognition Design – Part 1? – Consider Your Brand

Or is it Part 2 since I posted the intro piece last week? Does the intro count at Part 1? I’m going to say no. The parts are the elements – the Intro/Summary aren’t part of the series. So this… Continue Reading →

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