Tag behaviors

First Steps – Defining Your Sphere of Control

I started a new gig last week and that is why I took a week off and didn’t post. What? You didn’t notice? Jeez. But seriously. I didn’t post because I wanted to be singularly focused on the new job,… Continue Reading →

Reward What You See

If you can’t see someone do it, it shouldn’t be the main activity in your incentive. “Hit your sales goal and earn ‘X’.” Can you see that happen? Nope. “Make 10 phone calls to people who responded to our marketing… Continue Reading →

Rewarding Luck but Ignoring Behavior

Seth Godin’s blog the other day suggested you spend more time modeling behaviors against a standard, not just on whether the outcome was positive. This is one of the key issues I have with many incentive program designs. Too many… Continue Reading →

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