Incentive Intelligence

Category

program design

Formula for Incentive Program Success

Tell me what you want you want/need done and ensure I understand you.  Tell/teach me to do what you want and ensure I understand you. Make sure there is a reason to do it and help me personally connect to… Continue Reading →

Reading is Rewardable

In taking with a client yesterday they mentioned something I thought was interesting – and may become part of every program I design going forward. The client said one of the things he felt his sales force needed to do… Continue Reading →

My Chat With the Hip Cats at Behavioral Grooves

You may remember (or been bludgeoned by my repeated tweets and end-of-blog advertisements) I did a webinar with the guys from Behavioral Grooves a few weeks back. That webinar was based on the ebook we co-authored.  And now I am… Continue Reading →

Pushing Incentives to the Edges

FYI – I also write for other sites. Fistful of Talent and HRExaminer. Those sites are more focused on employee stuff – experience, engagement, recognition, etc. I wrote a post for HRExaminer in November of 2010 called “Pushing HR to… Continue Reading →

Surprise and Delight

Most likely your sales incentive or channel incentive is designed to reward your audience for hitting their goals. Bless your heart as they say here in the south. You are doing your best I guess. But real programs – programs… Continue Reading →

Key to Performance? Keep Them Busy

I was putting together a program design the other day and as my usual process, I mapped the program activities out like a Gantt chart. The top “bar” covering the whole program timeframe was the base incentive – points or… Continue Reading →

Reward What You See

If you can’t see someone do it, it shouldn’t be the main activity in your incentive. “Hit your sales goal and earn ‘X’.” Can you see that happen? Nope. “Make 10 phone calls to people who responded to our marketing… Continue Reading →

There is No Goal if There is No Goal

That sounds nonsensical. But it is how many incentive programs are run. Typical program arc… Company sets sales goals by individual. Company tells person the company’s goal. Person “works” toward company goal. Once company goal is hit, points (or award… Continue Reading →

Program Design Blivets

So often we want to design an incentive program that is “clever.” Something new and different. And that’s okay. But ask yourself if you are designing the program for the program designer or for the audience you need to engage?… Continue Reading →

Remove Fear – Instill Confidence

If you’re a salesperson you’re paid to sell. But if you’re not sure how to position the product or service with a new client or you aren’t sure how your client’s industry could use your offering you will be less… Continue Reading →

Time is NOT on Your Side

You know what humans are terrible with? Time. We don’t do well when we have to think in longer time scales. Save for retirement? I’ll do that next year after all I won’t need that for another 40 years. Lose… Continue Reading →

Don’t Confuse Good Results with Your Design Decisions

Program design is about creating a program that includes the best-known motivation triggers based on science. The design most likely to get you results. The program design you would bet on if given that opportunity. I did a webinar with… Continue Reading →

Time to Atone for your Incentive Sins!

Last Tuesday some friends of mine got around a virtual table and talked about the sins many incentive program designers make when they put together their programs. While the webinar we held only focused on the top 7 Sins –… Continue Reading →

It’s the How – Not the What

Amazon can ship a toaster. United can get you from home to Hawaii. But neither of them has a clue how to best engage your incentive program participant. The real value-add for an incentive and reward program isn’t in the… Continue Reading →

Head Starts Can Double Results

People love a head start. So much so if you give your program participants a head start in your incentive program you will get much higher results. In one experiment with “punch cards”, people who were given a “get a… Continue Reading →

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