Incentive Intelligence

Category

Humans

Motivating Change May Be Seen as a Risk

Incentive programs are designed to get people to do something. Sell more. Call more. Research more. Fill out paperwork more. But I think humans may be hard-wired to not change.  I think humans look at inaction more favorably than action…. Continue Reading →

Add IRL to Your Online Incentive Platform

We rely too much on technology. Both as an enabler for tasks/process to makes us more efficient and as a buffer between people/conversations. If you’ve ever used email or text to take the place of a face-to-face conversation you know… Continue Reading →

Is That REALLY the Issue?

I love the “really” test. It’s simple. It’s funny. And it almost always gets to the real issue. The process is simple. Once someone says… “The problem is [fill in the blank].” Your respond with “Really?”, while giving that “really”… Continue Reading →

The Most Underutilized Tool in the Incentive Program Toolkit

Guess. What is the one tool that is almost free, has a huge impact on individual performance, yet is rarely used correctly or often? [Imagine Jeopardy theme in your mind right now.] It’s not rewards – points, travel, cash or… Continue Reading →

Head Starts Can Double Results

People love a head start. So much so if you give your program participants a head start in your incentive program you will get much higher results. In one experiment with “punch cards”, people who were given a “get a… Continue Reading →

Incentive Programs Are About Choices – Not “Conditioning”

There is a lot of conversation in the incentive blogsphere (yeah – it’s a thing) about how incentive programs influence behaviors. So much of it is misinformed and just bad design. There is too much braying from program designers who… Continue Reading →

The Questions I Get Most Often About How to Design an Incentive Program

Every day I have to spend an inordinate amount of time explaining why there isn’t a foolproof, one-sized-fits-all answer to the questions my clients ask. Questions like:  “What works?”   “How do I motivate my people?”   “What’s the best… Continue Reading →

Never Cross the Social and Market Norms Streams

One of my favorite books on influence is “Predictably Irrational” by Dan Ariely. It’s a mash up of “Freakonmics” and “Influence: Science and Practice” and “Fooled by Randomness.” I reference the book regularly and have my e-notes in a special file… Continue Reading →

Incentive Award Choices – Focus on “We” Awards

What I thought about this weekend is that most companies would love to have all their employees (or their distribution channel and customers for that matter) focused on the best interests of the company.  However, that is a difficult task. … Continue Reading →

Why Employee Engagement Needs to Be Re-Thought (Warning: It’s a Rant)

I love being engaged on my job. I don’t think I’ve ever been more engaged. Mostly because I directly see (and hear) the value I’m adding to the company. I’ve had other employees say they are happy I’m at the… Continue Reading →

Employee Engagement Isn’t an Employee Engagement Problem

I know I said a few weeks back I wouldn’t post again about employee engagement. Technically I said I wouldn’t post on the importance of employee engagement and this is a post about how to actually increase engagement which is… Continue Reading →

Motivation in Today’s World – Or is it Yesterdays?

Read to the end – surprise awaits! Maximize Overlapping Desires… I realize the changes in the employment picture are challenging. Mostly because today employees (or channel partners and consumers for that matter) look at the world differently. They don’t follow… Continue Reading →

Why You Shouldn’t “HOP” to Awards First to Influence Behavior

Read to the end – video embedded! Over my thankfully too many years in the influence, incentive and reward industry I have seen one axiomatic behavior by clients and amateur/poser solution architects when it comes to designing programs to influence… Continue Reading →

Posting Everywhere but Here

Sometimes I get busy writing for other people and don’t get a chance to support my own blog. This is one of those weeks. I had two posts go live this week on different sites. I must of been in… Continue Reading →

Austin Powers, Gandhi and Your Mom

Holding the envelope to my forehead, the large turban perched atop my head I read these words – Austin Powers, Gandhi and Your Mom. I pull envelope down, rip the short edge of the envelope off and blow into it… Continue Reading →

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