Incentive Intelligence

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Communication

But We Were on a Break!

Everyone gets tired of everyone at some point. We can’t be “on” 24/7. Your program is no different. Don’t be afraid to take a break and NOT reward anything. That’s okay. Too much rewarding or too many promotions can make… Continue Reading →

It’s Not Just About Sales

There seems to be a theme running through my posts lately. That theme is incentive programs for channel partners and salespeople aren’t really about selling more stuff. That’s a side effect. But that isn’t the real outcome. Your incentive program… Continue Reading →

You Are What You Signal

Your mission and values say you respect the customer and would never lie to them to make a buck. But your incentive program provides huge rewards for increasing sales to clients based solely on total dollars sold and no other… Continue Reading →

The Forgotten Program

I kid with clients that most of the programs I see run by my competitors are “Ron Popeil” programs. They set them and forget them. The programs launch with a bunch of fanfare. And then maybe once a month the… Continue Reading →

Being a Participant VS Participating

Back in 2007 I read a post on a site that is no longer showing up in a google search. So much for the internet “always” remembering. (But I do. Ping me if you forgot where you put your keys.)… Continue Reading →

Enterprise Incentive and Recognition Design – Part Trey – Design for the Many – Not the Few?

This is the 3rd in the 5-part series on things to consider when designing incentive and recognition strategies for the enterprise. First of all, please don’t assume any of these individual postings in the series are exhaustive of how to… Continue Reading →

Employee Engagement and The Stanford Prison Experiment

Image a world where the meek have really inherited the earth. Where the rich are now at the bottom of the economic pyramid and the poor are now the ruling class. Imagine working in a factory shooting screws for 10… Continue Reading →

Words With Friends – Words With Emotion

Incentives and rewards influence behavior. Recognition influences behavior. Simply paying attention influences behavior (ask Elton Mayo and Fritz Roethlisberger after their studies at the Hawthorne plant in the 1920s). What you say influences behavior. HOW you say things also has… Continue Reading →

Alina Tubman on the “PaulCast”… Audit the Finance Department?

Another “PaulCast” is up and ready for your listening pleasure (or not). I know Trump is upset about not earning an Emmy and so am I. The whole podcasting industry is rigged I tell ya. Rigged! But seriously folks. Today’s… Continue Reading →

Recognition – Incentive – Engagement [They Are NOT the Same]

I keep a file of all the articles I find about how to drive performance in organizations. Some are good. Some are horrible. Most are about 50% correct. Even this one will fall short of 100% because at the core… Continue Reading →

Social Media Shaming and SnapChat – Ranting!

Engagement. Everything is about engagement these days. If you’re in marketing you’re worried about consumer engagement. If you’re in HR you’re all about employee engagement. If you’re a B2B sales person you’re all about company engagement with your company. Engagement…. Continue Reading →

Just Throw a Webinar – May 25 at Noon EDT

Six years ago I wrote a post on Fistful of Talent called “Just Throw Strikes.” The gist of the post was that too often what we think is helpful advice is rarely that. At best it is just a restatement… Continue Reading →

Josh Flagner on the “Paul”Cast – What I wish I had been told…

Another day another dollar and another “Paul”Cast. This time, it is Josh Flagner (@railbirdj). Josh is a seasoned podcaster (I hope I pass his critique… finger’s crossed.) Josh writes, posts, whatever at JoshFlagner.com and hosts the podcast called “RailBirds Nest.”… Continue Reading →

Culture at the Speed of the Internet – Microsoft Chatbot Goes Rogue

On March 23, 2016, Microsoft unleashed on the internet an artificial intelligence (AI) attached to a twitter account. It was called a chatbot and it went by the name of “Tay.” “Tay” was an experiment in AI to learn how… Continue Reading →

Do You Know When to Run an Incentive Program?

  Most people think they know. My experience is that most people are wrong. But here I am to save the day. Below are the most important questions you need to answer before deciding whether to run an incentive program… Continue Reading →

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