I love the “really” test.
It’s simple. It’s funny. And it almost always gets to the real issue.
The process is simple.
Once someone says… “The problem is [fill in the blank].”
Your respond with “Really?”, while giving that “really” face. You know the face I’m talking about.
And then they continue to explain, this time with a bit more detail.
And you once again respond with “Really?”, scrunching up our face a bit more.
Lather a rinse, repeat.
After about 5 of those the other person gives up and tells you the REAL reason things are messed up.
Try it. It works every time.
Okay – not 100% of the time but a lot!